CLIENT CASE STUDY
Our client was a well recognized brand with 4 locations in the Chicago suburbs. While they were well known, they did not have the online reviews to show for it. Not only did they need more reviews, but they needed positive ones to improve their star rating. Their initial star rating was 3.2 when we began. Now it’s up to 4.3.
Once our client signed up and shared their desired results, we set them up with our Review Generation solution and trained their staff to use our simple dashboard allowing them to send text and email review requests on demand. It’s important to note that even with all the tools and training in place, the most important thing you can do is to follow through and ask for reviews.
Our mobile review solution allows your customers to easily write reviews for your organization. When our client began requesting reviews, they received a 15% response rate. Along with our client, we monitored incoming reviews through our dashboard and encouraged our client to continue with the review request process.